Last Updated: [04/23/2025]
This Shipping Policy applies to all orders placed through Floudark within the United States. It clearly outlines our shipping process, fees, timelines, and customer responsibilities to ensure a smooth delivery experience. By ordering through our website, you agree to the terms detailed below.
Transit, Handling, Order Cut-Off, and Delivery Time
Transit Time: 5 to 7 business days (Monday–Friday)
Handling Time: 1 to 3 business days (Monday–Friday)
Order Cut-Off Time: 5:00 PM (GMT-05:00) Eastern Standard Time
Estimated Delivery Time: Most orders are delivered within 6 to 10 business days from the date of order placement.
While we strive to deliver orders promptly, unforeseen circumstances such as weather events, carrier delays, or public holidays may occasionally cause delays.
Delivery Terms
Floudark partners with trusted carriers like FedEx to ensure secure and timely deliveries. The choice of shipping service is based on your location, delivery preferences, and logistical considerations. We reserve the right to select the most suitable delivery service for your order.
Shipping Charges
We aim to offer affordable and simple shipping options:
Flat Rate (Within the USA): $6.99 USD
This rate applies to all standard deliveries within the continental United States.
Customer Responsibility for Order Accuracy
Customers are responsible for providing accurate order and shipping details at checkout. If an incorrect item is ordered or incorrect details are submitted:
The customer is responsible for the shipping cost to return the incorrect item.
The customer is also responsible for shipping charges to resend the correct item, if applicable.
To avoid such issues, please double-check your order details before completing your purchase.
Incorrect Shipping Information
Floudark is not liable for delivery issues caused by incorrect or outdated shipping addresses. If incorrect information results in a delivery failure:
Additional charges and processing time may apply to reship your order.
Contact us immediately at support@floudark.com to correct your shipping information before your order is dispatched.
Change of Address
If you need to update your delivery address after placing your order:
Contact us promptly at support@floudark.com before your order ships.
Once an order is dispatched, address changes are not possible.
Customers will bear the cost of reshipping to a new address if necessary.
Order Tracking
Once your order has been dispatched, you’ll receive an email containing a tracking number and link to monitor your shipment’s progress. You can also visit the Track Your Order page on our website to stay updated on your delivery status.
If you encounter issues with your tracking information, please reach out to us for support.
Handling Wrong Address Deliveries
If a package is undeliverable due to an incorrect address:
It will be returned to our warehouse.
The customer will be responsible for paying shipping fees to resend the package to the correct address.
Refunds for undeliverable items will exclude original shipping charges.
To prevent delivery mishaps, always confirm your shipping address during checkout.
Cancellations
Orders can be canceled only before they are dispatched for shipping.
Once an order has been shipped, cancellations are not possible.
For delivered orders, refer to our Refund Policy for return and refund instructions.
To cancel an order, email us promptly at support@floudark.com.
Damaged Parcels
If your parcel arrives visibly damaged:
Refuse delivery and report it to the courier immediately.
If the package is delivered in your absence and you find it damaged, contact us within 48 hours at support@floudark.com with photos of the damage.
We will assess the situation and offer an appropriate solution, such as a replacement or refund.
Taxes
Applicable sales taxes are included in the listed product prices and shipping fees, where required by law.
Contact Information
For inquiries about this Shipping Policy or issues with your order, reach out to us:
Business Name: Floudark
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (469) 226-8338
Business Mail: support@floudark.com
Business Address: 17910 Kelly Blvd, Dallas Texas 75287, United States
At Floudark, we’re dedicated to making your shopping experience reliable, hassle-free, and satisfying — from checkout to delivery.