Last Updated: [04/23/2025]
At Floudark, your satisfaction is our top priority. We’re committed to offering premium handbags along with a smooth, reliable return and refund process. If you’re not completely satisfied with your purchase, please review the following policy for eligibility and instructions. By placing an order with us, you agree to the terms outlined here.
Quick Overview
Return Window: Returns accepted within 30 days of delivery
Return Condition: Items must be unused, in original packaging, with tags intact
Return Eligibility
You may return an item if:
It’s in its original condition, unused, and includes all original packaging and tags.
Return requests are submitted within 30 days of delivery.
Custom or personalized handbags and items marked as “Final Sale” are non-returnable, unless defective or damaged upon arrival.
Note: Items showing signs of use, damage, alterations, or wear will not be accepted.
How to Initiate a Return
To start a return, email us at support@floudark.com with:
Your order number
The reason for return
Clear photos (if applicable)
Once approved, you’ll receive a Return Authorization Number (RAN) and instructions on where to send your return. Returns sent without an RAN will not be processed and may be returned at your expense.
Return Shipping:
Customers are responsible for safely returning the product. We recommend using a trackable shipping service.
Return Label Options
For approved returns:
A downloadable PDF return label will be emailed to you.
If requested at the time of order, a physical return label can be included in your shipment.
Non-Returnable Items
The following cannot be returned:
Gift cards and promotional vouchers
Custom handbags and personalized items
Items marked as “Final Sale”
Products damaged due to misuse, improper handling, stains, or exposure to harsh conditions
Exchange Policy
We’re happy to offer exchanges under these conditions:
Items must be unused and in original packaging
Exchanges are processed upon receiving and inspecting the returned item
If the requested replacement item is unavailable, a refund will be issued instead
Note: Sale items and custom products are not eligible for exchange.
Refund Policy
Once we receive and inspect your returned item (3-5 business days), and it meets the return eligibility:
Refunds are issued to your original payment method
Shipping charges are non-refundable unless the return is due to a fault on our end
An email confirmation will be sent once your refund is processed
Refund Timeline:
It may take up to 10 additional business days for the funds to appear in your account, depending on your payment provider.
Non-Refundable Situations:
Items rejected during inspection for non-compliance
Custom, personalized, and final sale products
Orders canceled after shipping (product cost refundable, shipping fees are not)
Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Email support@floudark.com within 48 hours of delivery
Include your order number, a description of the issue, and clear photos
Do not attempt to repair or alter the item
For verified cases, Floudark will cover return shipping and offer a replacement or refund based on your preference.
Contact Information
For any questions about our Return & Refund Policy, reach out to us:
Business Name: Floudark
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (469) 226-8338
Business Mail: support@floudark.com
Business Address: 17910 Kelly Blvd, Dallas Texas 75287, United States
At Floudark, we’re committed to providing a shopping experience that’s seamless, transparent, and customer-focused — from checkout to returns.