Last Updated: [04/23/2025]
At Floudark, we’re committed to providing a secure, transparent, and seamless payment experience. This Payment Policy outlines the payment methods we accept, the security measures we implement, and the procedures we follow to ensure your transactions are safe and reliable. By purchasing from our website, you agree to the terms set forth in this policy.
Please review the details below to better understand how payments are managed at Floudark.
Accepted Payment Methods
For your convenience, Floudark accepts the following payment options:
Visa (Credit & Debit)
Mastercard (Credit & Debit)
American Express
Discover
Apple Pay
PayPal
All transactions are processed in USD. If you experience any issues using your preferred payment method, feel free to contact our support team for assistance.
Payment Security
Your payment security is our highest priority. All transactions are processed through PCI-compliant payment gateways to safeguard your financial information. Our website uses SSL (Secure Socket Layer) encryption to protect sensitive data during transmission, preventing unauthorized access.
We do not store payment information such as credit or debit card numbers on our servers. All payment data is securely handled by our trusted third-party payment processors. Additionally, we regularly perform security audits, employ fraud prevention tools, and monitor transactions in real time to detect and prevent unauthorized activity.
Billing Information
Accurate billing details are required to complete your transaction successfully. During checkout, you’ll be asked to provide:
Full name
Billing address
Valid payment details
Up-to-date contact information (email and phone number)
Orders may be delayed or canceled if the provided billing information is incomplete or inaccurate. For first-time customers or high-value orders, additional verification steps may be required for security purposes. Our team will contact you promptly should further confirmation be necessary.
Authorization & Verification
When you place an order, your chosen payment method will undergo an authorization process for the total purchase amount. Depending on your bank or card issuer, this may appear as a pending charge on your account. This ensures the transaction’s validity.
Once authorization is approved, the payment will be captured, and your order will proceed to processing. If a payment is declined or authorization fails, we’ll notify you via email, and your order will not be processed until the issue is resolved.
Cancellations & Refunds
Orders can be canceled before they are dispatched for shipping. Refunds for canceled orders will be issued to the original payment method and may take up to 10 business days to appear, depending on your financial institution.
After an order has been shipped, cancellations are not possible, and our Refund Policy will apply for any returns or refunds. For details, please refer to our Refund Policy.
Failed Transactions
If your payment fails during checkout, we recommend checking the following:
Ensure sufficient funds are available
Verify that billing details are accurate
Confirm your payment method is valid and not expired
If the issue persists, try using a different payment method or contact your bank. For additional assistance, our support team is always ready to help.
Fraud Prevention
To maintain a secure shopping environment, all transactions are screened for potential fraud. If suspicious activity is detected, your order may be placed on hold while we contact you for verification. Should verification fail, Floudark reserves the right to cancel the order and issue a refund. These preventive measures protect both our customers and our business.
Contact Information
If you have any questions about this Payment Policy or encounter difficulties during checkout, please reach out to us:
Business Name: Floudark
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (469) 226-8338
Business Mail: support@floudark.com
Business Address: 17910 Kelly Blvd, Dallas Texas 75287, United States
At Floudark, your security and satisfaction are our priorities — we’re here to ensure every transaction is safe, simple, and worry-free.