Frequently Asked Questions (FAQ) — Floudark

Welcome to the Floudark FAQ section! Here you’ll find answers to common questions about our handbags, shipping, returns, payments, and more. If you still need help, feel free to contact us at support@floudark.com.

1️⃣ What products does Floudark offer?
We specialize in premium-quality handbags designed to suit every occasion and lifestyle. Our curated collection includes:

Shoulder Bags

Tote Bags

Crossbody Bags

Evening Clutches

Each product blends modern elegance with everyday functionality.

2️⃣ How long will it take to receive my order?
Processing Time: 1–3 Business Days (Monday to Friday)
Shipping Time: 5–7 Business Days (Domestic)
Total Delivery Time: 6–10 Business Days

Once your order ships, you’ll receive a tracking number via email to monitor its progress.

3️⃣ What payment methods do you accept?
We accept the following secure payment options:

American Express

Apple Pay

Discover

PayPal

Visa (Credit/Debit)

Mastercard (Credit/Debit)

All payments are securely processed through PCI-compliant gateways to protect your personal and financial information.

4️⃣ Can I cancel my order?
Yes — you may cancel your order before it is dispatched.
To cancel, contact us immediately at support@floudark.com with your order details.
If your order has already shipped, cancellation won’t be possible — but you can initiate a return once your item arrives by following our Return & Refund Policy.

5️⃣ What is your return & refund policy?
We accept returns within 30 days of delivery for unused, undamaged items in original packaging.
Exceptions: Customized items and products marked “Final Sale” are non-returnable.

Refunds are processed within 10 business days after inspection of returned items.
For complete details, visit our Return & Refund Policy.

6️⃣ What if I order the wrong product?
If you’ve accidentally ordered the wrong item, contact us immediately at support@floudark.com or call +1 (469) 226-8338.

If the order hasn’t shipped, we’ll correct it.

If it has been dispatched, you may return it within 30 days of delivery (unused and in original packaging).

Customers are responsible for return shipping costs unless the error was made by Floudark.

7️⃣ What if my order arrives damaged?
If your package arrives damaged:

If damage is visible on delivery, refuse it and inform the courier.

If damage is discovered after delivery, contact us within 48 hours at support@floudark.com with your order number, description of the damage, and clear photos.

We’ll offer a replacement, refund, or store credit, and if needed, provide a prepaid return label.

8️⃣ How do I track my order?
After your order ships, you’ll get a confirmation email with a tracking number.
Use this to track your shipment via the courier’s website.
Need help? Contact our support team anytime.

9️⃣ What should I do if I entered the wrong shipping address?
Contact us immediately at support@floudark.com.

If your order hasn’t shipped, we’ll update the address.

If it’s already dispatched, address changes may not be possible.

If the package is returned, you’ll be responsible for re-shipping costs.

🔟 How do I contact customer support?
We’re always here to assist you:

Email: support@floudark.com

Phone: +1 (469) 226-8338

Chat Support: 24/7 via our website

Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)

Contact Information

Business Name: Floudark
Chat Support: 24/7
Business Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Number: +1 (469) 226-8338
Business Mail: support@floudark.com
Business Address: 17910 Kelly Blvd, Dallas Texas 75287, United States

We’re dedicated to ensuring your experience with Floudark is exceptional!